Stuart Chant
Got Zoom Fatigue?
Clients tell us they are doing more meetings than ever before. They are no longer traveling, so are available for back to back Zoom...
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Stuart Chant
Jul 23, 20203 min read
The Ten Zoom Skills Every Salesperson Should Know
Whether you are working at home or at the office, chances are you are using Zoom to conduct meetings. Zoom is not just a video call if...
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Stuart Chant
Jul 17, 20202 min read
You Only Have Ten Minutes
We’ve all been there. You arrive for an appointment and the prospect who had promised you thirty minutes of their undivided attention now...
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Stuart Chant
Jul 17, 20202 min read
Don’t ask a prospect anything that you can find out on Google
“All wish to possess knowledge but few, comparatively speaking, are willing to pay the price.” -Juvenal I saw a sales interaction that...
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Stuart Chant
Jul 17, 20201 min read
The Sales Process in Reverse
Prospects can't own your product or service until they buy it, They won't buy it until they want it, They won't want it until they...
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Stuart Chant
Jul 14, 20202 min read
Can You Remember Names?
A person’s name is the most beautiful sound in any language. Using someone’s name is guaranteed to get their attention, and help you...
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Stuart Chant
Jul 14, 20202 min read
Learn to be Lazy
You know that moment when employees show up at your door and say, “Hey, boss we have a problem. ” I think you have two choices: 1. You...
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Stuart Chant
Jul 14, 20202 min read
How to De-Escalate
Why you should use empathy statements when dealing with upset customers. For the last two years, I have been an avid user of an exercise...
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Stuart Chant
Jul 14, 20203 min read
How to Build Rapport
A client met a man at a business mixer; they exchanged names, she asked a few questions, then, after a few minutes of talking, she could...
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Stuart Chant
Jul 14, 20203 min read
Energize Your Sales Meetings
Companies seem to love meetings, drawn to them like moths to the light. Cheryl was a manager about to lead a sales meeting and her body...
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Stuart Chant
Jul 14, 20204 min read
Conversation Improves Results
An auto insurance company contacted me to request some help. According to management, the marketing department had done a nice job, foot...
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Stuart Chant
Jul 14, 20203 min read
Why customers get upset and how your call-center can avoid it
Why customer service should use empathy, even when they don’t have any? It was one of those days; I was in Hartford conducting a...
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Stuart Chant
Jul 14, 20203 min read
Check Yourself Before You Wreck Yourself
As the bus pulled out of the airport, en route to the car rental center, I turned to my neighbor and struck up a conversation. Yes, I am...
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Stuart Chant
Jul 14, 20202 min read
The Tale of Two Managers
Leadership is action, not position Donald H McGannon I worked with two managers from the same company. Let's call them Bill and Dave. ...
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Stuart Chant
Jul 14, 20202 min read
Shorter Meetings - Increased Production
Do not squander time, for that is the stuff that life is made of. Benjamin Franklin “Don’t bother asking for an hour, no one gets an...
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Stuart Chant
Jul 14, 20203 min read
Airline Pilots don't wear jeans
Keeping your clothes well pressed will keep you from looking hard pressed.” Coleman Cox My wife and I were waiting to board a flight when...
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